FAQs
FAQs
Welcome to our FAQ section. Below you’ll find answers to the most common questions about Silverstone & Tipton’s jewelry, timepieces, and service.
Are your diamonds conflict-free?
Yes. All of our diamonds are ethically sourced and certified conflict-free, in alignment with international best practices.
What’s the difference between 14K and 18K gold?
14K gold contains 58.3% pure gold and is highly durable — perfect for everyday wear. 18K gold contains 75% pure gold, offering a richer tone and more luxurious finish.
What does “pavé” mean?
“Pavé” refers to a setting style where small diamonds are set closely together with minimal visible metal, creating a surface that appears paved in diamonds.
Are your timepieces authentic?
Yes. Every timepiece sold through Silverstone & Tipton is guaranteed authentic and sourced from trusted, authorized suppliers.
Do you offer returns or exchanges?
We offer a return or exchange within 14 days of delivery for unworn items in original condition. Certain exclusions may apply — please see our Return Policy.
How long does shipping take?
Shipping times vary by item. Most in-stock pieces ship within 2–5 business days. Made-to-order or specialty items may take longer.
Do you offer custom orders?
At this time, we do not offer customization. However, we do regularly rotate limited-edition and boutique designs that cater to unique styles.
What is the Silverstone & Tipton Thank You Award?
At Silverstone & Tipton, we believe luxury should come with a touch of kindness. As a gesture of appreciation, one client each month may be selected to receive a complimentary piece of fine jewelry through The Silverstone & Tipton Thank You Award — a surprise gift, thoughtfully curated and sent with our heartfelt gratitude.
Please note: Any images displayed alongside this section are for illustrative purposes only and do not represent the actual item being awarded. In fact, the selected gift is often of greater value and distinction.
How do I become eligible?
Every client who completes a purchase from our store is automatically considered for The Thank You Award 30 days after their order date. No forms to fill out, no hoops to jump through — it’s simply our way of saying thank you.
Can I exchange or substitute the Thank You Award?
No. The Thank You Award is a surprise gift and may not be exchanged, returned, or redeemed for cash or alternate merchandise.
Is Silverstone & Tipton liable for this award?
Silverstone & Tipton is not responsible or liable — in any shape, fashion, or form — for any outcomes, experiences, or claims related to the Thank You Award. This award is offered as a complimentary courtesy and carries no implied warranties or obligations.
For anything not covered here, please feel free to Contact Us.